Jim greeted us warmly. Confirmed our information and took the keys saying it'll be about and hour, give or take, to get the tires replaced. We asked him to call us when they were ready. On the drive home Jim call us and confirmed that we'd be ok with thinner tires, as that is what I ordered and paid for from the internet. He assured me they were safe and sound to put on our Jeep so we proceeded with the replacement. They called back around that hour mark and we went and got the vehicle. They provided solid and timely service.